The Challenge
Our clients, a government entity and a mid-tier law firm, required 11 copies of a 10,500 page court book;the equivalent of 94 large, A4 lever arch folders. We received the documents in the afternoon and it was required by midday the next day, so our Document Management team had less than 24 hours to complete the job. It was a particularly difficult deadline as it fell on a Friday as the clients needed to review the printed copies for trial the following week.
The Solution
The clients greatly assisted us in meeting the deadline by contacting us several days before to let us know a very large, bulk print job would be coming through.
This allowed us to:
- Stock up on paper, folders and dividers ahead of time
- Manage other clients’ jobs that were coming in, allowing us to clear as much work as possible in anticipation of the bulk job
- Adjust our team’s roster ahead of time
Our team worked late and came in early to ensure the job got out on time.
Outcome
There were no issues with the print job. For our clients, the whole exercise was seamless and they were both very happy with our team for completing and delivering the job on time. The lead up to the trial was very well supported by our Document Management team.
